Frequently Asked Questions

Top Questions

When will my tickets ship, and how soon will they arrive?

Ticket delivery can vary extensively event-by-event, ticket-by-ticket, and seller-by-seller. Sellers will ship your tickets as soon as they receive them in their office. However, some tickets are not printed and/or distributed by event promoters until a few weeks prior to their event. Tickets are not guaranteed to ship immediately, but will definitely get to you before the event itself. You can also always contact your ticket seller directly if you have any questions or concerns about ticket delivery.

Why is the price on my tickets different than what I paid?

The many sellers who list tickets for sale on our website are reselling tickets to popular concerts, sports events, theatrical performances, and other entertainment events. This means that they are also repricing the tickets concerned based on their perception of a given event's popularity.

The markup in ticket prices on the resale market, or secondary market, covers the numerous expenses incurred by the sellers who obtain those hard-to-get tickets so that customers like you can later purchase them at more convenient intervals. These sellers pay face value plus additional fees, and/or have paid memberships in special fan clubs, and/or sometimes even pay a markup fee themselves by buying tickets from other resellers.

The basic purpose of the resale market itself is to keep tickets on the market longer than they'd normally be available. The added markup in price is what prevents event tickets from being bought up too quickly and thus what keeps them accessible even a few weeks before the event. The sellers from whom customers purchase thus charge a convenience fee for accessing the tickets. The overall idea is to make ticket-buying more convenient for customers by allowing ticket purchases to be more widely accessible.

The event is soon, and I need a ticket. What can I do?

Some sellers may list their tickets as being available for email or eTicket delivery. Some tickets may have a shipping listed as local pickup or will call.

• "Email" or eTickets simply means the tickets will be emailed or uploaded to you at the seller's discretion. Some ticket sellers even choose to send tickets via "courier" (very rare) or perhaps even ship the tickets (time permitting).
• "Local pickup" means that you will pick up the tickets at a location local to the venue.
• "Will call" means that you will pick up the tickets at the box office of the venue roughly an hour before the show (or game).

Please note that these delivery methods are offered at the discretion of the seller. Be sure to select tickets where the listing specifically states one of these methods, or where one or more of these options is presented during checkout. Either way, it's always best to contact the seller after buying a near-term ticket to confirm your delivery method.

Will my seats be together?

All seats are guaranteed to be together unless explicitly stated otherwise in the seller notes on the ticket listing. Seats that aren't together must be advertised as being "piggybacked" or "split" above a certain purchase quantity.

Why aren't seat numbers listed for the tickets?

Ticket sellers don't advertise seat numbers publicly for various reasons. This may be to protect their privacy (they may be season ticket holders) and/or to prevent double-booking of tickets by multiple customers. Specified ticket listings (seat by seat) would result in numerous customers buying the same exact seats at the same time.

Questions About TicketsToday.US

What is TicketsToday.US?

We are a ticket resale marketplace through which registered companies and trusted individuals resell tickets to events. This means we don't actually own, price, or ship the tickets you see listed for sale on our website. All that responsibility is in the hands of the sellers who list tickets on our exchange. The tickets sold through our website are being resold (and thus repriced) by their respective sellers to reflect current market value.

Where do the sellers get their tickets?

The sellers listing through our website access tickets for events in various ways. Some sellers purchase tickets through box offices (like other consumers) while other sellers access tickets through third-party suppliers and other resellers. Many sellers even belong to special fan clubs, and as a result have access to presales that the general public does not have. Sellers may also have special deals with sports teams, band managers, or event promoters.

Is my transaction safe?

Our website is completely PCI Compliant and backed by a 100% Money-Back Guarantee that your tickets will arrive before the event, and your tickets will be valid for entry to your event. We also have the latest fraud protection technology installed in our system to assure customers a secure buying experience.

How can I contact you?

You may contact us by phone at (866) 459-9233, or by email at CustomerSupport@MyTicketTracker.com.

Questions About Ticket Delivery

When will my tickets ship, and how soon will they arrive?

Ticket delivery can vary extensively event-by-event, ticket-by-ticket, and seller-by-seller. Sellers will ship your tickets as soon as they receive them in their office. However, some tickets are not printed and/or distributed by event promoters until a few weeks prior to their event. Tickets are not guaranteed to ship immediately, but will definitely get to you before the event itself. You can also always contact your ticket seller directly if you have any questions or concerns about ticket delivery.

How are my tickets shipped?

The various sellers who list tickets on our website ship tickets via FedEx due to security and customer service concerns. Tickets, like money, are one-of-a-kind items that can't often be reprinted or replaced if lost in the mail. The speedy and secure delivery provided by FedEx ensures that tickets will arrive promptly after they are shipped.

Will a signature be needed for my ticket package?

Yes, we generally expect the sellers who list tickets on our exchange to require a signature for ticket delivery. This is to ensure that the tickets are physically received by someone rather than left out in the open. You can contact your seller directly if you have concerns about the signature requirement.

The event is soon, and I need a ticket. What can I do?

Some sellers may list their tickets as being available for email or eTicket delivery. Some tickets may have a shipping listed as local pickup or will call.

• "Email" or eTickets simply means the tickets will be emailed or uploaded to you at the seller's discretion. Some ticket sellers even choose to send tickets via "courier" (very rare) or perhaps even ship the tickets (time permitting).
• "Local pickup" means that you will pick up the tickets at a location local to the venue.
• "Will call" means that you will pick up the tickets at the box office of the venue roughly an hour before the show (or game).

Please note that these delivery methods are offered at the discretion of the seller. Be sure to select tickets where the listing specifically states one of these methods, or where one or more of these options is presented during checkout. Either way, it's always best to contact the seller after buying a near-term ticket to confirm your delivery method.

Can I ship to a P.O. Box?

We require the sellers on our site to utilize FedEx for ticket shipment concerns, but FedEx can't ship to P.O. Boxes. If you have a P.O. Box as your shipping address, your tickets will be shipped to our corporate office and then shipped out via USPS.

When will I receive my email tickets?

Some sellers may list their tickets as being available for email delivery. However, this does not mean that your tickets will be emailed immediately. You will be notified by email when your tickets are available for downloading and printing. You can contact your ticket seller directly if you have any questions or concerns about email delivery.

When will I receive my eTickets?

In most cases, eTickets will be available for you to download and print soon after placing your order. Some orders may require additional processing time. Either way, you will be notified by email when your tickets are available for downloading and printing. You can contact your ticket seller directly if you have any questions or concerns about eTicket delivery.

How do I access USA event tickets if I'm an international customer?

There are three main ways to access event tickets for US-based events if you're an international customer:

1. Order tickets marked as being available for eTicket, email, will call, local pickup, etc. Tickets are only available using one of the above methods if that method is specifically advertised on the listing notes and/or during checkout.
2. Order tickets and input a US-based shipping address. You should use this option if you know you will be at the US address in time to receive the tickets. You could potentially have the tickets shipped to a friend's house in the US or even a hotel.
3. Order tickets and input your home address for shipment. You should use this option if the event concerned is a while away and thus likely to ship before your travels. Please note that you can always contact your ticket supplier directly to provide an alternate US-based address if needed.

Questions about Ticket Listings

Will my seats be together?

All seats are guaranteed to be together unless explicitly stated otherwise in the seller notes on the ticket listing. Seats that aren't together must be advertised as being "piggybacked" or "split" above a certain purchase quantity.

Why are similar tickets different prices?

The tickets listed on our nationwide exchange are listed by different sellers who have different perceptions about seating worth. This means that tickets in the same (or in a similar) section might well be valued differently by their sellers. One seller may price tickets at $50 each and another may price similar tickets at $65 each. It's wisest for customers to buy tickets according to stated location rather than price.

Why can't I purchase a certain quantity of tickets?

Sellers prefer to list tickets at least in pairs so as to increase the chance that they'll be able to sell all the tickets in a listing. Single tickets are very hard to sell, so sellers try to avoid being stuck with them by buying and selling tickets in larger quantities.

Why aren't seat numbers listed for the tickets?

Ticket sellers don't advertise seat numbers publicly for various reasons. This may be to protect their privacy (they may be season ticket holders) and/or to prevent double-booking of tickets by multiple customers. Specified ticket listings (seat by seat) would result in numerous customers buying the same exact seats at the same time.

What is Zone Seating?

Zone seating is a recent ticket listing option in the secondary ticket market. The seating itself involves venues being geographically divided into similar areas according to a visual model. The areas concerned are often called "Zones" and strategically drawn and marked with varying names. (Zones could be labeled as A, B, C or GOLD, SILVER, BRONZE or any such system of categorization.) Buyers are then given options to purchase seats based solely on their Zone location. (Some sellers will choose to specify seating location in greater detail in their ticket notes.)

Questions about Tickets

Why is there someone else's name on my ticket?

The name on a customer's ticket will be the name of the original purchaser. Your name will not be on the ticket purchased through the sellers on our website. However, the name on the tickets will not affect your ability to access the event. The most important aspect is that the bar code on the tickets scans when entering the event.

What happens if my tickets are lost or stolen?

Tickets are generally one-of-a-kind, irreplaceable items that can seldom be reaccessed or reprinted. The purpose of such restrictions is to prevent ticketing fraud via multiple printings of the same ticket. Customers can try contacting their seller to see if it is possible to reaccess or reprint lost tickets.

What is an eTicket?

Electronic tickets, or eTickets, are delivered to you electronically through My Ticket Tracker. You must download and print your eTickets, which will have a barcode and will be valid for entry into the event. Some things to know about your eTickets:

• When your eTickets are ready to download, you will receive an email with instructions for accessing your eTickets through our secure website, MyTicketTracker.
• For your protection, MyTicketTracker requires you to log in with order-specific details, including a unique order PIN that will be included in your download instruction email.
• Some eTickets may not be available for download immediately, but are guaranteed to be read in time for your event.

What is My Ticket Tracker, and how do I use it?

MyTicketTracker is a secure platform where you can view details about your ticket orders and download any eTickets you may have purchased. To download eTickets from MyTicketTracker:

• Go to MyTicketTracker.com, and enter your email address and unique order PIN to log in. You'll find your PIN in the order receipt you received via email.
• After logging in, you'll see purchase details for your order, along with a link to download your tickets. This link is located next to the "Delivery Method" section of your purchase details and will say "Download Tickets."
• For security purposes, you then will be asked to confirm that you agree to the MyTicketTracker Terms and Conditions. To proceed with your download, select "Yes" to confirm your agreement and click "Continue."
• You can now download your eTickets! You'll see the message "Click here to view and print your tickets." Just click the words "Click here," which will be a blue link.
• You'll see a pop-up window that allows you to either open or save the eTicket file. You should choose to open the file. Adobe Acrobat Reader will automatically open with the eTickets. Within Adobe Acrobat Reader, there will be one page per ticket. (i.e. If you bought four tickets and downloaded one file, the Adobe file will be four pages long. If you bought four tickets and downloaded four Adobe files, there will be one page for each file.)
• You should then print your tickets and take them to the event.

If the tickets are downloaded and the file is blank, you will need to update your version of Adobe Acrobat Reader. Adobe Acrobat Reader is a free and widely used program for opening the type of document used to deliver the tickets. Click here to download the latest version: https://get.adobe.com/reader/.

What is a Paperless Ticket?

Paperless tickets aren't like traditional paper tickets and they don't involve having a physical ticket in hand. Ticket purchases are instead associated with the credit card originally used for a ticket purchase. This credit card has to be swiped for venue entry. Customers access events using paperless tickets by being escorted into the event by a representative from the seller (the original purchaser of the ticket) or by being provided with the credit card used by the seller for the original ticket purchase.

What is a Flash Ticket?

Flash tickets are a new innovation used for ticket distribution by event promoters. Customers with "flash" tickets access their tickets by swiping a credit card (the one used for the original ticket purchase) at a venue kiosk. This kiosk will then print out a ticket receipt that the event goer can present to venue personnel as a means to gain entry to the event. (Customer should contact their seller directly with any additional questions about flash ticketing.)

Questions about Ticket Prices and Fees

Why is the price on my tickets different than what I paid?

The many sellers who list tickets for sale on our website are reselling tickets to popular concerts, sports events, theatrical performances, and other entertainment events. This means that they are also repricing the tickets concerned based on their perception of a given event's popularity.

The markup in ticket prices on the resale market, or secondary market, covers the numerous expenses incurred by the sellers who obtain those hard-to-get tickets so that customers like you can later purchase them at more convenient intervals. These sellers pay face value plus additional fees, and/or have paid memberships in special fan clubs, and/or sometimes even pay a markup fee themselves by buying tickets from other resellers.

The basic purpose of the resale market itself is to keep tickets on the market longer than they'd normally be available. The added markup in price is what prevents event tickets from being bought up too quickly and thus what keeps them accessible even a few weeks before the event. The sellers from whom customers purchase thus charge a convenience fee for accessing the tickets. The overall idea is to make ticket-buying more convenient for customers by allowing ticket purchases to be more widely accessible.

Do I have to pay sales tax?

Taxes on tickets actually vary substantially from state-to-state and even between localities in various states – an ever-changing situation. This means that local and/or state taxes are not calculated on our checkout page during the purchase process. (Ticketing taxes are based on the location of the ticket seller supplying an order and most prevalent in Texas, Chicago, California, Michigan, and Canada.)

Why was I charged immediately for my ticket purchase?

The sellers who list tickets with us usually charge customers automatically when an order is placed in order to reserve your place in line for tickets (since sellers often receive numerous orders simultaneously). Ticketing is a dynamic business (prices fluctuate all the time) so it's important to claim your ticket early at the price set at the time of the purchase.

Are ticket orders charged in US dollars?

All ticket orders placed through our website are charged in US dollars. Please note that exchange charges (if applicable) for non-US customers may apply to ticket orders placed through our website.

Questions about Other Issues

What happens if an event is postponed?

If an event is postponed, a customer's tickets will be valid for the rescheduled date of the event. Postponement does not entitle customers to a refund of their ticket order. This is true even in those rare cases when primary sources may offer refunds for postponed events. Event cancellations are considered postponements until cancellation is officially announced.

What if the event is cancelled?

Cancelled events (including never-played sporting events) entitle customers to a full refund (excluding shipping) of their order total. Customers should contact their ticket seller directly for further information about any proposed refund. Ticket sellers are the ones who charge customer credit cards and are responsible for refunds. Some sellers may require customers to return printed or cardstock tickets before a refund is issued.

Can I cancel an order after it is placed?

All sales are final. The ticket sellers who sell tickets through our nationwide exchange are not able to cancel orders and offer refunds. The policy stating that all sales are final is standard across both the primary and secondary ticket market. Tickets are time sensitive items with strict limits on their value. This means that returning tickets is not like returning shoes that could be used by another customer at another date. Ticket sellers may not be able to sell returned tickets at all or for their original listing price. The end result is that the ticket seller ends up losing money as a result of the ticket return.